MBI Casino Privacy Policy – Personal Data Protection for Malaysian Players

Important Note: This Privacy Policy describes mbi casino's data collection and processing practices in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the mbi casino platform, you agree to the collection and use of information as outlined in this policy. Please read it carefully before registering an account.

Mbi casino takes its responsibility to protect every user's privacy seriously. As an online Sports Betting and casino platform serving Malaysian players, we understand how important trust is to our relationship with you.

This Privacy Policy applies to all personal information collected through the mbi casino website, mobile app, and all related communication channels including email, live chat, and phone support. It also covers data collected during registration, identity verification (KYC), payment processing, and day-to-day use of the platform.

Mbi casino acts as the data controller for all personal information you provide to us. We are responsible for ensuring your data is processed lawfully, fairly, and transparently in accordance with applicable Malaysian data protection law.

Mbi casino collects various types of personal information from our players for legitimate platform operation purposes. Below is a full breakdown of the data types we collect and their intended use:

We only collect information that is strictly necessary for the stated purposes. mbi casino does not collect sensitive data such as your medical records, religious beliefs or political views.

All information collected by mbi casino is used for legitimate and specific purposes. We will not use your data for any other purpose without your prior consent.

• Account Management: Creating and managing your mbi casino account, processing registrations and verifying identity through mandatory KYC procedures.
• Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (RM) via local payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX (Maybank2u, CIMB Clicks).
• Platform Security: To detect and prevent fraud, money laundering, bonus abuse, and other suspicious activity that could harm the mbi casino platform and its players.
• Customer Support: Providing technical assistance and 24/7 customer support in Bahasa Melayu, resolving disputes and addressing account-related enquiries.
• Responsible Gambling: Monitoring betting patterns to identify players who may need assistance, and enforcing player-defined limits.
• Legal Compliance: To fulfil legal and regulatory obligations applicable in Malaysia, including reporting suspected activities to the relevant authorities when required.
• Personalise Your Experience: To tailor content, promotions, and game recommendations based on your preferences — whether that's Malaysia Super League football betting, live baccarat, or online slots.
• Marketing Communications: Sending information about mbi casino promotions, bonuses and latest offers via email or SMS – only if you have agreed to receive such communications.

Mbi casino does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are specific situations where we may need to share your data with trusted parties:

• Payment Service Providers: We share the necessary transaction information with payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow, and the FPX network to process your deposits and withdrawals in MYR. All these providers are bound by strict confidentiality agreements.
• Game Software Providers: Certain game-related information may be shared with third-party gaming platform providers that support mbi casino's live casino, slots, and Sports Betting operations.
• Identity Verification Services: For KYC requirements, we use recognised third-party identity verification services to validate documents such as your MyKad or passport.
• Legal Authorities: mbi casino will disclose personal information where required by Malaysian law, court order or direction from a relevant regulatory body.
• Fraud Prevention: We may share information with industry fraud prevention networks to protect the platform and all players from financial crime.
• Business Transfer: In the event of a merger, acquisition or transfer of mbi casino assets, user data may be transferred to the successor entity, subject to prior notification to you.

All third parties that receive your data from mbi casino are required to uphold data protection standards equivalent to this privacy policy and are not permitted to use that information for any other purpose.

Mbi casino invests seriously in security infrastructure to ensure your personal and financial data is always protected to the highest standard. Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and mbi casino's servers is encrypted using 256-bit SSL/TLS protocol, ensuring no third party can intercept your communications.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their mbi casino account for an additional layer of security when logging in.
• 24/7 Monitoring: mbi casino's security team monitors platform activity around the clock to detect any unauthorised access or suspicious behaviour.
• Secure Data Storage: All personal data is stored on secure servers with strict access controls. Passwords are stored in hashed form and cannot be decrypted.
• Financial Data Segregation: Sensitive financial information such as payment details is stored separately and never retained in plain text.
• Regular Security Audits: mbi casino conducts regular security audits and penetration testing to identify and address any system vulnerabilities.

While we take all reasonable precautions, no security system can be guaranteed 100% foolproof. In the event of a data breach affecting your information, mbi casino will notify you within the timeframe stipulated by applicable Malaysian law.

Mbi casino uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential Cookies: These cookies are required for core mbi casino platform functions such as login session management, language preferences, and security. They cannot be disabled.
• Performance Cookies: Helps us understand how players interact with the mbi casino platform – including the most visited pages, time spent and any errors encountered.
• Functional Cookies: Storing your personal preferences such as language, region and display settings so you do not need to reconfigure them each time you visit mbi casino.
• Analytics Cookies: Used to collect aggregated statistical data on platform usage for mbi casino's continuous improvement purposes. This data contains no personally identifiable information.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the mbi casino platform. For more information on managing cookies, please refer to your browser's documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding personal information held by mbi casino:

• Right of Access: You have the right to request a copy of all personal information we hold about you. Requests can be submitted via email to support@mbicasino.net and will be processed within 21 business days.
• Right to Rectification: If any of your personal information is inaccurate or out of date, you have the right to request a correction. Log in to your mbi casino account to update basic details, or contact support for changes that require verification.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal information. Please note that we may need to retain certain data for periods required by law or for accountability purposes.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain situations, such as when you are disputing the accuracy of the data we hold.
• Right to Withdraw Consent: For processing that relies on your consent (such as marketing communications), you may withdraw your consent at any time without affecting the validity of prior processing.
• Right to Complain: If you are not satisfied with how mbi casino handles your data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

Mbi casino retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy or as required by Malaysian law.

• Active Accounts: Active account data is retained for the duration that your account remains active and used for the purposes stated in this policy.
• After Account Closure: After account closure, mbi casino will retain financial transaction records and KYC documents for a minimum of 7 years as required under Malaysian financial laws.
• Security Logs: Access and security logs are retained for 2 years for fraud investigation and platform security purposes.
• Communication Data: Customer support communication records are retained for 3 years for reference and dispute resolution.

Once the relevant retention period has expired, mbi casino will securely delete or anonymise your data using industry-standard methods.

Mbi casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements or other relevant reasons.

Any material changes to this Privacy Policy will be communicated to you through:

• Clear and prominent in-app or on-site notifications on mbi casino
• Email the address registered to your account
• Update the "Last Updated" date at the top of this page

We encourage you to review this Privacy Policy periodically. Your continued use of the mbi casino platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns or requests regarding this Privacy Policy or how mbi casino handles your personal data, please contact us through the following channels:

• Email: support@mbicasino.net – for all privacy and data protection enquiries
• Live Chat: Available 24/7 on the mbi casino platform – for immediate assistance in Bahasa Melayu
• FAQ Page: Answers to frequently asked questions about privacy and your account are available in our FAQ section

Mbi casino's privacy team will endeavour to respond to all enquiries within 5 business days. For formal data rights requests, the response period is up to 21 business days.